OUR ETHOS & CORE VALUES

Our vision “The Coastal GP practices will work in a sustainable way with other health and social care services, the voluntary sector, community groups and local people - to make best use of available resources to promote the right support, in the right place, at the right time - to enable people to live healthier, happier and more fulfilling lives. This will also ensure that the future of General Practice is protected and the high quality workforce engaged.”

The Coastal Primary Care Network (PCN) has just over 29,200 patients and is rural in character but flanked by the beautiful north coast of Cornwall. We are very close to the main hospital, Royal Cornwall Hospital Treliske and we have the highest numbers of over-65s population for any PCN in the county.

The practices in this PCN have commenced a programme to create stronger links between the four practices plus the wider health and social care community. The aim is to create a more sustainable and resilient PCN servicing the needs of its patients and ensuring the best possible care. The model in which we operate is around creating closer integration with community nursing teams, social prescribing and coordinated frailty management.

• We are committed to developing a team that trusts each other so that we can innovate and encourage continual improvement. We seek to have transparency with patients and our partners;

• We have developed an integrated care team approach to better support patients and their families within our community;

• We strive to access opportunities created by both national and local policy for general practice to continuously innovate and raise standards of care with efficient use of resources;

• We believe in patient-centred care that is meaningful, personalised and valuable to each individual patient. This includes listening to, informing and involving patients in their care each step of the way. This will enable patients to effectively manage and make informed decisions about their health and care achieving better outcomes.

We were the top performing PCN in Cornwall in the latest results for the ‘GP Patient Survey 2022’ with the individual surgeries regularly appearing in the Top Ten Practices in the county. The survey is a huge ongoing national poll involving more than a million people each year. The survey covers everything from the trust patients have in their doctor, to the attitude of reception staff and how easy it is to get an appointment.